Nagad Job Circular 2026 – Assistant Manager - Service Delivery পদে নগদ লিমিটেডে নিয়োগ বিজ্ঞপ্তি

Nagad Limited

Nagad Job Circular 2026 – Assistant Manager - Service Delivery পদে নিয়োগ বিজ্ঞপ্তি

Published: 29 Oct 2026 | ক্যাটাগরি: Fintech / Private Job Circular

Nagad is a pioneering Digital Financial Service (DFS) provider in Bangladesh, operating under the Bangladesh Post Office. Nagad is seeking a qualified dynamic professional for the position of Assistant Manager - Service Delivery.

Position Name: Assistant Manager - Service Delivery
Vacancy: 01
Experience: 3 to 5 years
Job Location: Dhaka
Employment Status: Full Time (Work at office)
Salary: Negotiable
Application Deadline: 08 Nov 2026

Job Highlights:

Drive service integration across the Nagad ecosystem, ensuring timely project delivery, quality compliance, stakeholder alignment, and seamless service execution to meet business needs and enhance customer experience.

Requirements:

Education:

• B.Sc in EEE/ CSE/ ECE/ IT/ ICE/ ETE.

Experience Requirements:

• 3 to 5 years.
• The applicants should have experience in business areas: Banks, Financial Technology (Fintech) Startup, Telecommunication.

Skills Requirements:

• Comprehensive understanding of end-to-end service delivery models, service transition frameworks (ITIL), and operational support structures.
• Strong knowledge of service availability, end-to-end system dependencies, failover mechanisms, and operational supportability across production environments.
• Ability to evaluate service scalability, operational readiness, throughput limits, and capacity requirements against expected transaction volumes and usage patterns.
• Proven understanding of production cutovers, rollback strategies, disaster recovery, and business continuity management during large-scale migrations and infrastructure transitions.
• Ability to translate business and technical requirements into Service Level Agreements (SLAs), standard operating procedures (SOPs), and service acceptance criteria.
• Experience governing release deployment schedules, maintenance windows, and transition dependencies to minimize service disruption and protect operational stability.
• Familiarity with release governance, change enablement, and modern delivery practices across the service lifecycle.
• Strong command of operational tracking and governance tools (such as Jira, Confluence, and MS Project) for monitoring service milestones, risks, and performance metrics.
• Deep expertise in SLA/KPI design, performance baseline management, and major incident/problem escalation pathways.
• Proven capability to prioritize competing operational demands, drive cross-functional alignment, and manage multi-stakeholder relationships across internal teams and external service partners.

Additional Requirements:

• Knowledge of Preparation of SOW, RFQ, RFP, RFI, key procurement artifacts (TAT, VAS, BOQ), and Vendor Evaluation process.
• Communication and a delivery-focused mindset to keep the vendor and timeline on track.
• Experience in maintaining vendor-based development workflows, API integration pipelines, and optimizing handoffs between teams and internal delivery lifecycles.
• PMP (Project Management Professional) certification is strongly preferred.

Responsibilities & Context:

• Strong understanding of SDLC, able to coordinate end-to-end service delivery and transition activities across Development, QA, Deployment, and Post-Production to guarantee operational stability.
• Track and maintain external vendor-based development workflows, API integration pipelines, and release pathways across the delivery lifecycle to streamline third-party system interdependencies.
• Conduct service readiness assessments and evaluate operational viability, SLA impacts, security posture, and business risk associated with planned changes and migrations across large scale distribution systems.
• Plan measures, rollback procedures, and cross-functional dependency mappings to protect ongoing service continuity.
• Lead delivery planning for new services, features, and platform enhancements, covering requirement evaluation, capacity forecasting, operational constraints, and service acceptance criteria.
• Align delivery and operational goals across Product, Development, QA, DevOps, external vendors, regulating body, relevant business stakeholders and managed service partners.
• Prepare and maintain delivery roadmaps, rollout schedules, service workflow diagrams, operational health reports, and standard service transition artifacts.
• Facilitate formal operational readiness reviews to verify support team enablement, monitoring coverage, and technical stability prior to deployment or Go-Live.
• Coordinate operational testing, user acceptance (UAT), pilot phases, and stakeholder sign-offs to validate supportability before general release.
• Track transition milestones and serve as the central escalation point to manage, mitigate, and resolve critical deployment and operational risks.
• Maintain service delivery dashboards, transition trackers, governance logs, performance metrics, and ability to create data-driven, executive-ready presentations for management.
• Oversee complete operational handovers, knowledge transfer, support runbooks, and service sign-offs to ensure seamless service delivery.

Compensation & Other Benefits:

• Provident fund, Mobile bill, Weekly 2 holidays, Insurance
• Salary Review: Yearly
• Festival Bonus: 2

Applicants are encouraged to submit Video CV.

Apply Online (Nagad Career)

Address:
Nagad Limited
Delta Dahlia Tower, 36 Kemal Ataturk Ave, Dhaka 1213
Website: https://nagad.com.bd/